One Happy Customer!

Dear Don, Ger, families and the staff of the Castle Hotel,

I don't know how you continue to get better and better every year at the Castle Hotel. Your staff is the most amazing assembly of personnel I have ever watched work. They really seem to enjoy their jobs and go out of their way no matter what the requests are. From way back in June when Rachael and I started booking the rooms to the hustle and bustle of getting the gang on the road last Sunday, your staff stood by smiling and understanding. I owe a huge thank you to Elish for her understanding when we had a misunderstanding when settling the Shannon room bill. She is ACES and one of the best front desk persons anyone could wish for. John Paul now has us all saying Rory who ? He was like a conductor of a fine symphony on the night of the gala. He stood there in the midst of what could have been mass confusion and directed everything (in two separate rooms) with a knowing nod and smile !!! As always Billy and Eileen were welcome smiles and knowing service at the bar as well as the addition of Chris and the other bartenders and servers. Theresa and the house keeping staff were AMAZING !! To turn the rooms over EVERY DAY and somehow read our minds on what we needed. Mikey and Anthony are the two most understanding and amazing night porters in the world. Some nights the lobby calmed down as breakfast was being served and they still were asking if they could serve us. NONE of this happens by chance. It takes a string, service concerned ownership that cares equally about their staff and their guests. The Castle Hotel is the GOLD STANDARD for hotels that I have visited through out the world (I have been to 14 different countries and countless states here in the US). The chef's and cooks in your kitchen are amazing artist's in their own right. The food is always fresh, delicious and served with the flare of a 5 star restaurant. Please thank every member of your staff for another amazing week and we are looking forward to bringing our own special kind of "holiday" fun back to Macroom and the Castle Hotel in March 2010 !!!

All my best, Tom.